One Call Medical, Inc. (OCM) makes every effort to contract nationally with the highest-quality providers in each local market wherever possible. This means which means board-certified specialists, high-quality equipment, prompt appointments for patients, prompt turnaround of medical reports and accurate billing.
Credentialing
OCM employs a full-time, dedicated credentialing staff. The staff is advised by physicians board-certified in Radiology, Neuroradiology, Neurology and Physiatry and/or Pain Medicine who provide clinical management and expertise. Credentials are primarily verified through the AMA Masterfile (a National Committee for Quality Assurance (NCQA) approved verification source( and the National Practitioner Database (NPDB). Above and beyond NCQA guidelines, OCM may review additional elements such as sample MRI films, sample EMG medical reports and sample Spinal Injection medical reports as part of the credentialing process.
Recredentialing
One Call Medical’s recredentialing process requires that all contracted providers be recredentialed every three (3) years following NCQA guidelines applicable to the specialties represented in the One Call Medical Network.
For more information on OCM's credentialing process and requirements for Physicians and Facilities, please visit our
FAQ section.
Quality Improvement Programs
One Call Medical’s Quality Improvement (QI) Program provides an ongoing, effective, systematic process for monitoring, evaluating and improving services. Outcomes of QI activities are integrated into the ongoing program activities in an effort to optimize quality and service across the provider network. Ongoing QI activities as they relate to provider performance measures include, but are not limited to, acessibility to providers, availability of providers, efficiency of services, timeliness of services and medical report reviews.