Sample Size
The survey was mailed to all contracted OCM providers.

Survey Design
This survey was designed to gather feedback from our providers relating to OCM operations (i.e., Contracting, Claims, Scheduling, Medical Records, Provider Relations). Responses were rated on a scale of one to five; ratings of three to five were considered positive. A comment section was provided as part of the survey to give our clients the opportunity to express their opinions, whether they be positive or negative. Demographic information was requested along with the name and phone number of the individual completing the survey.

Data Analysis

Scheduling
93% of the providers responded positively when asked about the quality of customer services (i.e., helpful staff, authorizations) and if processes were handled in a timely fashion.

Claims
81% of providers responded positively when asked whether OCM processes claims accurately and in a timely manner.

Medical Records
72% of providers responded positively when asked if the Medical Records staff is helpful and efficient.

Credentialing
78% of providers responded positively when asked if the Credentialing policies are clear and if the staff is helpful.

Provider Relations
86% of providers responded positively when asked if the Provider Relations staff is helpful and knowledgeable.

Provider Contracting
79% of providers responded positively when asked if the Provider Relations staff is helpful and knowledgeable.

Note that 20% of surveyed providers did not provide any responses for this section of the survey.

Overall Relationship
Providers were asked how we compare to our competitors and whether OCM processes are the same or better. 89% responded that One Call Medical's standards are superior to the competitions'.

Note that 8% of surveyed providers did not provide any response for this section of the survey.