With the nation’s largest and highest quality diagnostic provider network, One Call Medical has credentialed a preferred network of radiology facilities and neurodiagnostic providers servicing the U.S.

Each EMG/NCS medical report is reviewed by our clinical staff of Registered Nurses and/or our Neurodiagnostic Medical Advisory panel of physicians for consistent, valid and substantiated data against the HCFA. OCM disallows billed CPT codes that are not consistent with procedures detailed in the corresponding medical report. Not only does this report review lead to an average of 10-15% additional cost savings above our current fee schedule/UCR discounted rates, but it can also lead to reduced costs for treatments that are medically unnecessary. Through extensive research of non-OCM scheduled reports, it has been determined that 40% of all EMG's are not medically useful.

Innovative and Proactive Web-based Solutions

Our state-of-the-art electronic referral solution leverages a web-based customer portal, featuring online Referral capability along with an integrated eResponse solution that includes electronic notifications for:

• Referrals
• Appointments
• Medical Reports

These electronic options help reduce workloads for Adjusters and Nurse Case Managers, eliminate administrative burdens, and free you up for other vital patient tasks. No more faxes, redundant phone calls, and delays associated with conventional scheduling cycles.

One Call Medical Customer Center

At One Call Medical, our goal is to provide top quality service. Consistent with this goal we have created our new Customer Center. Through a password protected area on the One Call Medical website, you will:

• Have the benefit of utilizing a HIPAA compliant site
• Be able to make a referral
• Receive complete 24 hour access to claims data
• Be able to better track the status of your claims
• Benefit from the enhanced security and organization of utilizing one central site

Electronic Data Interchange (EDI)

Electronic Data Interchange (EDI) is the computer-to-computer exchange of business data in standard, industry accepted formats. EDI allows a hands-off computer transaction that requires no human intervention or re-keying on either end. EDI billing can benefit businesses in several ways:

• Reduced cycle time
• Increased productivity
• Reduced costs and incidents of delays and lost invoices
• Improved business relationships
• Enhanced customer service

 

In 2007 OCM scheduled over 330,000 diagnostic scans resulting in over $100 million dollars in savings to our clients.

Each EMG/NCS medical report is reviewed by our clinical staff of Registered Nurses and/or our Neurodiagnostic Medical Advisory panel of physicians for consistent, valid and substantiated data against the HCFA. OCM disallows billed CPT codes that are not consistent with procedures detailed in the corresponding medical report. Not only does this report review lead to an average of 10-15% additional cost savings above our current fee schedule/UCR discounted rates, but it can also lead to reduced costs for treatments that are medically unnecessary.
 

One Call Medical has three fully integrated regional call centers located in California, Georgia, and New Jersey. One Call Medical employs and staffs Care Coordinators that are fluent in a variety of languages including Spanish, Arabic, French, Italian, Gujarati, Hindi, and Punjabi. For all other language needs, our call center agents have access to specialized interpreters through AT&T's Language Line.

OCM is committed to excellence. That's why it's so important for us to continue to develop and implement better ways of doing business. More efficient scheduling and faster patient care is what matters most.

Our average scheduling turn around times:
            - 40% in 4 hours
            - 80% in 1 day
            - 100% of all referrals touched 1st day
            - Medical Report delivered in 1-3 business days.

Our seamless referral process from beginning to end translates to faster appointments with providers and higher savings for our customers and patients.
 

The OCM Account Management team is the largest in the industry and is personally dedicated to the success of our clients at all levels of business - from senior management right down to local claims offices. Our team prepares quarterly cost savings reports that document client ROI, track usage, identify leakage, and most importantly are always available for consultation.