How do I access the One Call Medical Customer Center website?
From our home page (http://www.onecallmedical.com), click on the green “Login Here!” button in the upper left of the screen. Enter the user name and password supplied to you by One Call Medical. You are now on the secured portion of the OCM website.
When can I access the One Call Medical Customer Center?
Our website can be accessed 24 hours a day, 7 days a week.
Once I login, what will I see?
Upon logging in, you will have several options. You may view a list of your referrals or access medical reports under Claim Status; enter a referral under New Claim; verify or change your user information under User Profile; search for a particular claim under Claim Search; or get answers to frequently asked questions or contact our help desk under Help.
I am somewhat concerned about the confidentiality issue. How do I know the website is secure?
Note the “VeriSign Secured” emblem in the bottom left of the screen (you may click on this emblem to verify). You may also view Terms of Service and our Privacy Statement from the home page of our website. In addition, a lock is displayed in the lower right side of the screen which assures you that the website is secure.
In addition to the above, we are in compliance with HIPAA, which is explained in greater detail on our website. Our HIPAA Compliance policy can be found at http://www.onecallmedical.com/hippa.html.
Do I have to keep the same user name and password supplied by One Call Medical?
No, you may change either at your discretion.
To change your username or password, follow the login procedures in item 1 above. Once you are logged in to our website, click User Profile in the menu. Scroll down to the Account Information section at the bottom of the page. Here you can change your user name or update your password. Once you have completed your changes, click “Save”.
Are my user name and password in caps or lower case?
OCM user name and passwords are not case sensitive. They may be entered in lowercase letters, capital letters, or a combination of both.
Can I update or make corrections to my user information?
Yes, you can update or correct any of your user information under User Profile. Once you are logged in to our website, click User Profile in the menu. Enter any updates or corrections here in the Account Information section. Once you have completed your changes, click “Save” at the bottom of the page.
Can I specify which notification emails I want to receive?
Yes. You can change your email notification preferences under User Profile. Once you are logged in to our Customer website, click User Profile in the main menu. You can find the notification options in the Email Information section. Select your notification and medical report format preferences. Once you have completed your changes, click “Save” at the bottom of the page.
Can I make a referral online?
Yes. Once you are logged in to our Customer website, click on New Claim in the main menu. Complete all required information (fields noted with a blue *) and click “Submit” at the bottom of the page.
What do I do if I do not have all the required information?
Every required field must contain some text. If you are missing any of the data, enter “Not Available” in those fields. This will allow you to submit the referral for processing.
How will I know my referral has been received?
Once you have clicked “Submit”, you will see the following message on the right side of the screen: "We will be scheduling the patient shortly". You may also call our Customer Contact Center at 1-800-872-2875 to confirm.
Can I review all referrals I have made for the month? How long is this information saved?
Claim information is saved for a minimum of six months.
I notice the claim number is wrong, can I correct it?
No, this information cannot be corrected via our Customer website. Please call us at 1-800-872-2875 or email us at referrals@onecallmedical.com and we will make the correction for you.
How will I know when my claimant is scheduled?
You will receive an automatic email with date, time and location of the appointment. However, you may also obtain the information from the website. Click Claim Status in the main menu bar. Find the appropriate claim in the list (list can be sorted by clicking on any column header) and click on the Claim Number. The appointment information is located in the Referral Activity section.
Sometimes I need to arrange transportation for my claimants, will I be provided with the center’s address and phone number?
Yes. Click Claim Status in the main menu bar. Find the appropriate claim in the list (list can be sorted by clicking on any column header) and click on the Claim Number. The Center’s information can be found in the Referral Activity section. Click on the name of the Center to view the address and phone number.
Will I be able to view the medical report once my claimant is scheduled?
Yes. Click Claim Status in the main menu bar. Find the appropriate claim in the list (list can be sorted by clicking on any column header) and if the medical report has been posted, it will be noted in the last column. Click on “Medical Report” in the last column and the medical report will be displayed in image thumbnails. Click on each page to view.
The medical report is upside down, what do I do?
Select “Rotate Image” in the blue menu bar above the image. The button can be clicked repeatedly until the report image is right-side up.
Can I save or print medical reports?
Yes. However, you must save and print each page of the medical report individually. To save a page, right click on a medical report page image and select "Save Picture As…". To print a page, first click on a medical report page image. Then select “Printer Friendly Version” in the blue menu bar. You can then use your browser’s “Print” button to print a copy.
Who do I contact if I need further assistance?
If you need further assistance, please call 1-800-872-2875, press "0" for the Operator and ask to be transferred to the Customer Center Help Desk or send us an email at webqcustomercenter@onecallmedical.com.