If the provider has billed you directly, please disregard the invoice and inform us immediately either by email or by calling 800-872-2875.  Press option three (3) and ask to be connected to a Provider Services Specialist.

If you receive a bill from both the provider and OCM, please disregard the invoice from the provider and submit payment for only the OCM invoice.  We do, however, ask that you inform us of this error either by email or by calling 800-872-2875.  Press option three (3) and ask to be connected to a Provider Services Specialist.

If you were directly billed by the provider and have already submitted payment for the provider bill, please notify us so we can apply your contracted OCM pricing discount and reimburse you the difference. Call 800-872-2875, press option three (3) and ask to be connected to a Provider Services Specialist.

We would be more than happy do discuss any part of our bill with you.  Please feel free to contact us at 800-872-2875, press option three (3) for our Accounting Department.

Should you receive duplicate invoices from OCM, please confirm that there is only one date of service for the patient in question.  If the patient and/or date of service does not differ on each invoice, please remit payment for only one invoice and disregard the other.  If you have any questions, please call 800-872-2875 and press option three (3) to be connected with our Accounting Department.

If a patient is scheduled through a One Call Medical contracted center, there is no difference in price between a procedure done on an open MRI machine or closed MRI machine.  If you have further questions on pricing, please feel free to call 800-872-2875 and ask to be connected to our Customer Service Department.

Aging is a service OCM offers to provide assistance in determining whether results of the MRI findings are acute, chronic or indeterminate.  An OCM board-certified Radiologist makes this determination by analyzing both the patient’s MRI films and medical report.  For more information, please feel free call 800-872-2875 and ask to speak with a Customer Service Specialist regarding aging films.

If the quality of films for a patient scheduled through OCM is in question, OCM will have a board-certified Radiologist review the films for quality.  If the radiologist determines the films are of poor quality, OCM will reorder the test.  For more information, or to contact us regarding the quality of film for a patient scheduled through OCM, please email us or call 800-872-2875 and ask to be connected to our Customer Service Department.

If you would like a list of OCM’s contracted providers in your area, please send us an email or call us at 800-872-2875 and ask to be connected to our Customer Service Department.

If you would like a copy of the materials distributed in OCM’s in-service presentations, please feel free to email us and we would be more than happy to send you our materials packet.

Yes, aging is a service OCM offers to provide assistance in determining whether results of the radiology findings are acute, chronic or indeterminate. The original board-certified reading radiologist makes this determination when reading the original films. For more information, please feel free call 800-872-2875 and ask to speak with a Customer Service Specialist regarding aging films or email aging_request@onecallmedical.com.  There is no charge for this service.

Certainly. Our Sales staff is more than happy to visit client offices. If you would like to have a local OCM Sales Representative visit your office, simply send us an email.

One Call Medical’s current reporting system can accommodate various customized reports that can be used for data analysis such as cost savings and utilization management. Reports are available on any time frame required by the customer and at no additional cost. To request reports call 800-872-2875 and ask to speak with a Customer Service Specialist.