|
1. Do you offer CEU opportunities for adjusters and NCMs? If so, how much does it cost?
2. I missed your OCM presentation. How can I get the materials that were distributed?
3. Do you do aging? Who can I contact for this service?
4. Can an OCM Sales Representative visit our office?
5. How do I know how much money I have saved by using OCM?
6. I lost my OCM magnet and need to request another one. Who do I contact?
7. How can I join the OCM provider network?
8. How can I nominate a specific provider for entry into the OCM network?
9. Who do I contact regarding questions about my existing contract?
10. How do I add a new location to my current contract?
11. As a contracted provider how can I obtain more volume?
12. Who do I contact if I have to update my information (name, address, tax identification number, etc.)?
13. Who should I contact to learn more about having one of our physicians speak for OCM as part of the Continuing Education Program (CEU)?
14. Is my facility meeting OCM’s standards as a contracted provider?
15. Who do I contact to add a new physician to my contract?
16. Who do I contact for credentialing status?
17. What is your price of a MRI, CT or EMG?
18. How do I get a copy of the medical report?
19. I forgot my password to access the online Customer Center, who do I contact?
20. We were billed directly by the provider, what do we do?
21. We were billed twice, once from the provider and once from OCM. What do we do?
22. We were billed by the provider and we paid it, but the price we pay OCM is lower than what we paid the provider. How do we get reimbursed?
23. I do not understand the bill or the price on the bill, can you explain?
24. Can you please tell me the status of a payment we made to OCM?
25. We have received duplicate invoices from OCM, what do we do?
26. What is the difference in price for an open MRI versus a closed MRI?
27. What is aging an MRI? Are there any additional charges for this service?
28. What is OCM’s process regarding Film Quality?
29. Does OCM offer second opinions and if so, what is the service charge?
30. How do I obtain a list of contracted providers in my geographical area?
31. How can I be set up for E-Response?
32. How do I get a username and password to log into the Customer Center?
33. Why am I being billed for orbits when the injury is not to the eyes?
34. Who do I contact to determine if OCM received my bill?
35. I haven’t received payment on a bill. I would like to know the check number, date it was issued and the dollar amount for this specific bill. Who do I contact?
36. Who can I contact to receive an EOP since it wasn’t attached to the check?
37. I received payment on one of my invoices, but the dollar amount was incorrect. Who do I contact?
38. I never received OCM’s check. Who do I contact to have payment re-issued and/or get a copy of the cancelled check?
Sales Department:
Do you offer CEU opportunities for adjusters and NCMs? If so, how much does it cost?
Yes. OCM issues continuing education units toward renewal of licenses and professional certifications for nurses and adjusters through clinical in-service presentations. This service is offered FREE OF CHARGE. If you are interested in setting up an in-service presentation in your office please feel free to e-mail us your information or call 724-449-4626.
I missed your OCM presentation. How can I get the materials that were distributed?
If you would like a copy of the materials distributed in OCM’s in-service presentations, please feel free to e-mail us or contact us at 724-449-4626 and we would be more than happy to send you our materials packet.
Do you do aging? Who can I contact for this service?
Yes, aging is a service OCM offers to provide assistance in determining whether results of the MRI findings are acute, chronic or indeterminate. An OCM board-certified Radiologist makes this determination by analyzing both the patient’s MRI films and medical report. For more information, please feel free call 800-872-2875 and ask to speak with a Customer Service Specialist regarding aging films.
Can an OCM Sales Representative visit our office?
Certainly. Our Sales staff is more than happy to visit client offices. If you would like to have a local OCM Sales Representative visit your office, simply send us an e-mail or depending on your location, contact either our West Coast Sales office at 949-221-9037 or our East Coast Sales Office at 724-449-4626.
How do I know how much money I have saved by using OCM?
One Call Medical’s current reporting system can accommodate various customized reports that can be used for data analysis such as cost savings and utilization management. Reports are available on any time frame required by the customer and at no additional cost. To view sample savings & utilization reports. To request reports call 800-872-2875 and ask to speak with a Customer Service Specialist.
I lost my OCM magnet and need to request another one. Who do I contact?
To place a request for magnets, pens, post-it notes, etc., please feel free to send us an e-mail or call us at 800-872-2875.
Network Development Department:
How can I join the OCM provider network?
If you are interested in joining the OCM network please contact us at 800-872-2875 and ask to speak with the Network Development Specialist in your area.
How can I nominate a specific provider for entry into the OCM network?
If you would like to nominate a specific provider for entry into the OCM network please feel free to complete our provider nomination form or contact us at 800-872-2875 and ask to speak with the Network Development Specialist in your area.
Who do I contact regarding questions about my existing contract?
The Network Development Specialist in your area would be happy to discuss your existing contract with you. To get in touch with your Network Development Specialist please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Network Development Specialist in your area.
How do I add a new location to my current contract?
Your Network Development Specialist can assist you in adding a new location to the current contract. Simply send us an e-mail explaining that you are adding a new location which should be added to the current contract or contact us at 800-872-2875 and ask to speak with the Network Development Specialist in your area.
As a contracted provider how can I obtain more volume?
The Network Development Specialist in your area would be more than happy to discuss with you ways in which your facility could obtain additional volume, if possible. Please feel to e-mail us your information or call 800-872-2875 and ask to speak with the Network Development Specialist in your area to discuss this.
Provider Relations Department:
Who do I contact if I have to update my information (name, address, tax identification number, etc.)?
To update OCM of any changes to your facilities information please feel free to send us an e-mail explaining the changes or contact us at 800-872-2875 and ask to speak with the Provider Relations Specialist in your area.
Who should I contact to learn more about having one of our physicians speak for OCM as part of the Continuing Education Program (CEU)?
OCM would be more than happy to discuss the possibility of adding your physician as one of our CEU speakers. Please feel free to e-mail us your information or call 800-872-2875 and ask to speak with a Provider Relations Specialist regarding the CEU Program.
Is my facility meeting OCM’s standards as a contracted provider?
The Provider Relations Specialist in your area would be more than happy to discuss with you how you or your facility measures up to OCM’s standards. Please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Provider Relations Specialist in your area.
Credentialing Department:
Who do I contact to add a new physician to my contract?
To add a new physician to your facility please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Credentialing Specialist in your area.
Who do I contact for credentialing status?
To follow up on your credentialing information or the status of your facility’s credentialing information please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Credentialing Specialist in your area.
Customer Service (Client Relations) Department:
What is your price of a MRI, CT or EMG?
Our pricing is based on State Fee Schedules or Usual and Customary Rates. As a result, pricing may vary between states and procedures. Please call 800-872-2875 and ask to speak to a Customer Service Specialist regarding pricing in your area.
How do I get a copy of the medical report?
To obtain copies of medical reports, please call 800-872-2875 and press option two (2) to be connected with our Medical Reports Department.
I forgot my password to access the online Customer Center, who do I contact?
If you have forgotten your password or are having trouble logging into our Customer Center, you can send us an e-mail or call 800-872-2875 and ask to be connected to a Customer Service Representative.
We were billed directly by the provider, what do we do?
If the provider has billed you directly, please disregard the invoice and inform us immediately either by e-mail or by calling 800-872-2875. Press option three (3) and ask to be connected to a Provider Services Specialist.
We were billed twice, once from the provider and once from OCM. What do we do?
If you receive a bill from both the provider and OCM, please disregard the invoice from the provider and submit payment for only the OCM invoice. We do, however, ask that you inform us of this error either by e-mail or by calling 800-872-2875. Press option three (3) and ask to be connected to a Provider Services Specialist.
We were billed by the provider and we paid it, but the price we pay OCM is lower than what we paid the provider. How do we get reimbursed?
If you were directly billed by the provider and have already submitted payment for the provider bill, please notify us so we can apply your contracted OCM pricing discount and reimburse you the difference. Call 800-872-2875. Press option three (3) and ask to be connected to a Provider Services Specialist.
I do not understand the bill or the price on the bill, can you explain?
We would be more than happy do discuss any part of our bill with you. Please feel free to contact us at 800-872-2875, press option three (3) for our Accounting Department.
Can you please tell me the status of a payment we made to OCM?
To follow up on the status of your payment to OCM, please call 800-872-2875 and press option three (3) to be connected to our Accounting Department.
We have received duplicate invoices from OCM, what do we do?
Should you receive duplicate invoices from OCM, please confirm that there is only one date of service for the patient in question. If the patient and/or date of service does not differ on each invoice, please remit payment for only one invoice and disregard the other. If you have any questions, please call 800-872-2875 and press option three (3) to be connected with our Accounting Department.
What is the difference in price for an open MRI versus a closed MRI?
If a patient is scheduled through a One Call Medical contracted center, there is no difference in price between a procedure done on an open MRI machine or closed MRI machine. If you have further questions on pricing, please feel free to call 800-872-2875 and ask to be connected to our Customer Service Department.
What is aging an MRI? Are there any additional charges for this service?
Aging is a service OCM offers to provide assistance in determining whether results of the MRI findings are acute, chronic or indeterminate. An OCM board-certified Radiologist makes this determination by analyzing both the patient’s MRI films and medical report. For more information, please feel free call 800-872-2875 and ask to speak with a Customer Service Specialist regarding aging films.
What is OCM’s process regarding Film Quality?
If the quality of films for a patient scheduled through OCM is in question, OCM will have a board-certified Radiologist review the films for quality. If the radiologist determines the films are of poor quality, OCM will reorder the test. For more information, or to contact us regarding the quality of film for a patient scheduled through OCM, please e-mail us or call 800-872-2875 and ask to be connected to our Customer Service Department.
Does OCM offer second opinions and if so, what is the service charge?
Yes, OCM offers second opinions as part of its value added continuum. For more information, or to request a second opinion please send us an e-mail or call 800-872-2875, Press option one (1), then press option (3) to schedule a diagnostic film review.
How do I obtain a list of contracted providers in my geographical area?
If you would like a list of OCM’s contracted providers in your area, please send us an e-mail or call us at 800-872-2875 and ask to be connected to our Customer Service Department.
How can I be set up for E-Response?
To register for our E-Response notification please feel free to e-mail us your information or call 800-872-2875 and ask to speak with a Data Management Specialist regarding the E-Response program.
How do I get a username and password to log into the Customer Center?
If you are a nurse case manager, or an adjuster wishing to access to our online Customer Center, please fill out our registration form, or call 800-872-2875 and ask to speak to a Customer Service Specialist regarding web access.
Why am I being billed for orbits when the injury is not to the eyes?
If an injured worker has worked with or is currently working with metal, it is necessary to do an examination of the eyes before having an MRI or CT. This is standard protocol.
Provider Services Department:
Who do I contact to determine if OCM received my bill?
To determine whether OCM has received your bill, please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Provider Services Department.
I haven’t received payment on a bill. I would like to know the check number, date it was issued and the dollar amount for this specific bill. Who do I contact?
To receive a status on payment of your invoice, please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Provider Services Department.
Who can I contact to receive an EOP since it wasn’t attached to the check?
To request an EOP for a check that OCM issued, please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Provider Services Department.
I received payment on one of my invoices, but the dollar amount was incorrect. Who do I contact?
If you received a check that OCM issued that you believe contains an error, please feel free to e-mail us your information or call 800-872-2875 and ask to speak with the Provider Services Department.
I never received OCM’s check. Who do I contact to have payment re-issued and/or get a copy of the cancelled check?
If you did not receive a check that OCM issues and need further information please feel free to e-mail us your information or call 800-872-2875 and ask to be connected to our Provider Service Department.
|
