1. How do I access the One Call Medical website?
2. I am somewhat concerned about the confidentiality issue. How do I know the website is secure?
3. Do I have to keep the same user name and password supplied by One Call Medical?
4. Are my user name and password in caps or lower case?
5. How often can I access the One Call Medical website?
6. Once I login, what will I see?
7. Can I make corrections on my User Profile?
8. Can I make a referral online?
9. What do I do if I do not have all the necessary information?
10. How will I know my referral has been received?
11. Can I review all referrals I have made for the month? How long is this information saved?
12. I notice the claim number is wrong, can I correct it?
13. How will I know when my claimant is scheduled?
14. Sometimes I need to arrange transportation for my claimants, will I be provided with the center’s address and phone number?
15. Will I be able to view the medical report once my claimant is scheduled?
16. The medical report is upside down, what do I do?
17. Can I save or print the medical report?
18. Who do I contact if I need further assistance?

1. How do I access the One Call Medical website?

In Internet Explorer or Netscape, type in www.onecallmedical.com. Hit the login button on the upper right side of the screen. Then type in the user name and password supplied by One Call Medical. You are now on the secured portion of the OCM website.

If you are not a registered user, click here to complete our online registration form, or call (800) 872-2875, press “0” and ask the operator to transfer you to the Customer Center.

2. I am somewhat concerned about the confidentiality issue. How do I know the website is secure?

Look at the bottom left side of the screen. Note the Verisign Secure Site emblem. You may open to verify. You may also view Terms of Service and our Privacy Statement. In addition, a lock is displayed in the lower right side of the screen which assures you the website is secure. We are also in compliance of HIPAA which is explained in greater detail on our website. It can be accessed from the homepage under "HIPAA COMPLIANCE".

3. Do I have to keep the same user name and password supplied by One Call Medical?

No, you may change at your discretion. Follow the login procedures in Step #1. Once in the website, hit User Profile in the upper right side of the screen. Go down to user name and password at the bottom of the screen. Change the user name, enter a new password and repeat the password. Hit next at bottom left of the screen, and then save at the upper right of the screen. Your information has been changed successfully.

4. Are my user name and password in caps or lower case?

Since OCM user name and passwords are not case sensitive, they may be entered in lowercase letters, capital letters, or a combination of both.

5. How often can I access the One Call Medical website?

Our business hours are 8 a.m. to 6 p.m. EST, 5 days a week. Our website can be accessed 24 hours a day, 7 days a week.

6. Once I login, what will I see?

Upon logging in, you will have several options. You may view a referral under Claim Status; enter a referral under New Claim, view medical reports under Reports; verify information under User Profile; or hit the Help button for assistance.

7. Can I make corrections on my User Profile?

Yes, you can correct any misinformation under User Profile. Again, follow the login procedures in Step 1. Hit the user profile button in the upper right side of the screen. You can change your name, your phone or fax, etc. Once done, re-enter your password, hit next and then save. Your information has been corrected successfully.

8. Can I make a referral online?

Yes, once you have logged in, note the New Claim button in the upper right side of the screen. Click on this button, and fill out all the required information (all fields noted with a blue *). Then hit the submit button.

9. What do I do if I do not have all the necessary information?

You must fill out all required information. If you do not have the needed data, just type in not available. This will allow you to save and submit for processing.

10. How will I know my referral has been received?

Once you have hit the submit button, note on the right side of the screen, a message will appear: "We will be scheduling the patient shortly".

11. Can I review all referrals I have made for the month? How long is this information saved?

Once you have followed the login procedures, by hitting the Claim Status button, you may review all referrals made daily or monthly. This information is saved for six months.

12. I notice the claim number is wrong, can I correct it?

No, just phone, fax or email One Call at referrals@onecallmedical.com and we will make the corrections.

13. How will I know when my claimant is scheduled?

Not only will you receive an automatic email with date, time and location of scheduling, but you can go into Claim Status on the website. Click on the claim number and all scheduling information can be viewed.

14. Sometimes I need to arrange transportation for my claimants, will I be provided with the center’s address and phone number?

Yes, by clicking on the claim number in the Claim Status, you will be able to view the name, location and phone number of the provider.

15. Will I be able to view the medical report once my claimant is scheduled?

Yes, after logging in, hit the Claim Status button in the upper left side of the screen. Find the appropriate claimant and if the medical report has been posted, it will be noted in the last column. Click on medical report, and the number of pages will be displayed. Click on each page to view.

16. The medical report is upside down, what do I do?

Note, in the upper portion of the report, you will see a rotate image button. Click on this button until the report is rightside up.

17. Can I save or print the medical report?

Yes. To save, right click mouse and hit "save picture as". Save to file and directory approved by your system administrator. To print click on printer friendly version and hit print.

18. Who do I contact if I need further assistance?

If you need further assistance, call 1-800-872-2875, press "0" for the Operator and ask to be transferred to the Customer Center, or send an email to customerservice@onecallmedical.com.